Please read these Terms and Conditions (together with Aerial Print’s Privacy Policy which is incorporated herein by this reference, the “Terms and Conditions”) fully and carefully before using www.aerialprints.co.uk. (“Aerial Prints”, “AerialPrints”, “Crisp Aerial Ltd”, “Crisp Aerial”, “CrispAerial. Ltd”, “we”, “us” or “our”) (together with the Site, the “Services”). These Terms of Use set forth the legally binding terms and conditions for your use of the Site and the Services. If you are accepting these terms of behalf of a company, you represent and warrant that you have the authority to do so.

Your Photos

Aerial Prints nor will Crisp Aerial Ltd or any employee copy, reproduce, modify or use your photos in any way or purpose other than for printing at the desired variation you select during the order process.

Personal Data / Credit Card / Debit Card Information

Aerial Prints ensures no personal data or information is retained or used beyond the point of transaction. No credit / debit card data is stored or passed on to third parties.

Information Security

Aerial Prints takes every step to ensure your personal information is not passed on to third parties. Employees are bound to contracts forbidding the transfer or use of customers’ personal details. All computers we use are firewall enabled and are protected by up to date virus protection software.

Delivery Policy

Goods will be dispatched by Aerial Prints with a courier or postage service of our choice. Larger orders may be delivered by courier service which may require signature upon delivery.

Purchase turnaround times are an estimate only, and may be longer during peak periods e.g. Christmas. Once dispatched from Aerial Prints we cannot be held liable for late delivery or damage to the purchased goods caused by the courier or postal service.

Aerial Prints aims to have purchases made and dispatched within 3-4 working days, but may be longer during busy times of year when demand is greater.

If the customer fails to take delivery of goods when an attempt to deliver has been made, Aerial Prints reserves the right to charge for additional delivery charges that may incur for re-delivery of goods. Aerial Prints reserves the right to retain goods until the cost of re-delivery has been paid.

If goods are returned to Aerial Prints because the customer has supplied an incorrect delivery address, then Aerial Prints reserves the right to charge for additional delivery charges that may incur for re-delivery of goods. Aerial Prints reserves the right to retain goods until the cost of re-delivery has been paid.

Goods sent via Royal Mail are not considered to be ‘missing’ / ‘lost’ until 15 working days has passed (this doesn’t include the day of dispatch).

Unless otherwise requested by the customer all goods will be packaged appropriately in accordance with our packaging standard. Any changes or special requests for alternative packaging must be agreed with Aerial Prints prior to purchasing.

If you have paid for a tracked delivery option we will supply the tracking number for your convenience.

For URGENT orders, please email us immediately after placing your order with your special date request. We may at our discretion charge the relevant fee to expedite your order.

Cancellation / Refund Policy

Cancellations are not accepted as all orders, once placed and paid for, are final.

Aerial Prints supplies bespoke products, and as such refunds will not be issued for products purchased. However, if an order has been placed and Aerial Prints does not receive your artwork within 5 working days, a refund will automatically be issued.

In the unlikely event that you or your Client are unsatisfied with the goods received, then please contact Aerial Prints within 5 working days of receiving your goods.

Return Policy

Aerial Prints will only accept returns of goods or issue replacements of goods if the company is found to be at fault, in which case return costs will be covered by Aerial Prints.

Colour Match and Quality Assurance

Our monitors and printers are calibrated together. There is always going to be a difference (however marginal) between what you see on your monitor, vs what we see on ours; and the printed result because of the differences in monitor calibration as well the difference between projected light (your monitor) and reflected light (your print).

Our colour management system ensures that no colour cast will occur during the printing process itself, therefore it is understood and accepted that any colour casts present are as a result of the supplied image, not our printing process. We will, however, monitor the colour in your print and will inform you if there is an obvious problem.

We will colour correct if there is an obvious colour cast or other problem, but generally we will print what you send us. Colour and contrast will be adjusted based on the operator’s experience but again this is only if there is an obvious need to do so.

We will not accept a return based on perceived colour issues when we have made no changes to your image file.

All of our products are made to order – therefore once you finalise your order we can not accept returns or give a refund unless there is a fault with the print itself (the canvas or bars) or we have failed to follow your instructions.

All special instructions and order changes are to be made in writing. Instructions must be in writing otherwise we can’t monitor them and won’t be held responsible for mistakes made due to instructions not being adhered to, unless in writing.

You accept that the image you upload is what we will use to print your image – ie. your uploaded, self-edited photo is what we will print.

Invoice

Paper invoices are not supplied due to the service we operate. Electronic invoices are automatically sent to your email address once a purchase has been placed.

Prices

Aerial Prints reserves the right to change list prices of products at any time. No changes will be made to the purchase price of already existing orders.

No promotions, coupons / vouchers or special offers may be combined with any other offers – only one offer at a time is allowed and where noted only one coupon code or voucher can be used per transaction.

Except where a voucher has been purchased via a special purchasing platform, we reserve the right to withdraw any offer at any time.

Sizing

All sizes listed on the website are accurate, canvas sizes are measured by the inch.

In the case of ordering prints, Aerial Prints reserves the right to crop supplied images to fit the print media appropriately. We have supplied a table of aspect ratios against our print sizes to ensure that what you upload is what gets printed.